Máscara de snorkel en superficie Easybreath Azul
Emily, Jefe de producto
¿CÓMO UTILIZAR Y MANTENER TU MÁSCARA EASYBREATH?
Descubre el conjunto
CARACTERÍSTICAS DEL PRODUCTO
Jedyna wada... Nawet pod woda dzieci moga gadac ;)
When I received this mask it was too big so I exchanged it at a Decathlon store and going on the sizing tips the small/medium appeared to fit perfectly. The customer service at Decathlon cannot be faulted. I bought this mask as on previous holidays I have always had trouble with fogging and as I am a keen snorkeller this mask seemed to be the perfect solution for our holiday to the Maldives. Firstly, you do get some funny looks when wearing this mask but I was happy to put up with this if it performed - unfortunately it didn't. No matter how I adjusted the straps the mask moved all over my face continually letting in water from the top which meant I was continually having to stop to let the water out. Another problem is that this mask seems to be designed for snorkelling with your head continually looking downwards because as soon as you move your head around it leaks, not very good when you are trying to explore your surroundings. Interestingly, there were a couple of other people in our resort with these masks and I saw them sticking their heads out of the water to adjust it so I know it wasn't just me. The final straw came when we did a snorkelling trip in very choppy water with a strong current which took a lot of effort. You just don't feel as if you can get enough air through the snorkel especially if you are breathing heavier than normal and it can feel quite claustrophobic. The snorkel shuts off if water tries to enter it which feels quite scary when you are trying to breath in and nothing happens. Combined with waves breaking over my head thus shutting off the air supply and the mask sliding about and filling up with water it made for the most unpleasant experience and for the first time ever I felt unsafe in the water. It's a good idea which unfortunately in my case didn't deliver, maybe if you have never snorkelled before and you are in still waters it may be ok but for experienced snorkellers you can't beat a classic mask. Needless to say this piece of kit didn't even warrant luggage space on our return journey home and ended up in the bin, I didn't even want to give it away as it's so poor.
Many thanks for your detailed feedback and apologies for the issues that you have had with this product. The mask relies entirely on the quality of the seal around your face, and if there are any issues with this then the water can get in. This is normally caused by issues with the sizing (you have mentioned that you had already tried the size up/down so perhaps it isn't this) or could potentially be caused by an issue with the seal not working as it should, in which case it could be a faulty product. Either way I realise this is of no comfort to you post holiday especially considering that you no longer have it.
All of your feedback/information is of course very useful to us, and I will pass on to the design and manufacturing team behind the product in France.
In the meantime I have asked the Customer Service team to get in contact to arrange a full refund. Apologies once again for the inconvenience.
Ross Farrington Market Manager DECATHLON
kathryn find this answer useful
MonicaMujerde 30 a 39 años13 October 2016Usado desde de 2 a 8 semanasI recommendThat review has been deposited on this product versionOpinión de un compradorUn descubrimientopositivoCómoda de utilizar La primera que probamos no se ajustaba bien.
Tuvimos que devolver la primera máscara porque, a pesar de ser la talla que necesitábamos no terminaba de ajustar correctamente. Con la segunda todo va perfecto. El ajuste es el adecuado y es muy cómoda de utilizar.
Francisco JavierHombrede 40 a 49 años28 September 2016Usado desde de 3 a 6 mesesI recommendThat review has been deposited on this product versionOpinión de un compradorGenial!!!!
Perfecta. Genial para el snorkel
ArturoHombrede 50 a 59 años15 September 2016Usado desde Menos de 1 semanaI recommendThat review has been deposited on this product versionOpinión de un compradorfabulosano se empaña facil.manejo al mojarse las cintas se aflojan u entra agua
Muy buena manejo fácil no se empaña se respira fácilmente y no da sensación de agobio